Last updated: 04/16/2024
Thank you for shopping at ChicCentral. We aim to make sure you are completely satisfied with your purchase. However, if you are not satisfied, please read through our refund policy below to understand the process and requirements for returns and refunds.
What Purchases are Eligible for Returns/Refunds?
Most products sold on ChicCentral.us are eligible for a full refund within 30 days of the original purchase date, provided you have your original receipt. The following items, however, have more specific return policies:
- Sale items: Items marked as sale or clearance items on the website are final sale – no returns or exchanges. Please choose these special savings items carefully!
- Intimate apparel: For health and hygiene reasons, intimates including bras, underwear, shapewear and hosiery must be in new unused condition with original tags still attached to be eligible for a return.
- Swimwear – Swimsuits may only be returned if the sanitary liner is in place and the swimsuit has not been worn.
- Beauty products and cosmetics – Any beauty item that has been opened is ineligible for return due to health and sanitation reasons. This includes all makeup, skincare, hair care products, perfumes and bath/body items.
Please inspect your order carefully upon arrival and contact our Customer Experience team within 30 days with any issues. Sale items and intimates must be returned within 14 days. We cannot process returns or provide refunds after 30 days from the original purchase date.
Return Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a damaged, defective, or incorrectly shipped item, please contact our Customer Experience team at [email protected] or [email protected] within 48 hours of delivery to alert us of the issue. We will provide a prepaid return label or other return option so you do not have to pay shipping costs for defective or incorrectly fulfilled orders.
Refund Processing Timeline
Once we receive your return at our fulfillment center, we will inspect the item(s) to confirm they adhere to our return policy and are in resalable condition.
Refunds typically process within 3-5 business days after the return arrives back in our fulfillment center. However, some refunds may take 7-10 business days to fully process based on return volume.
Refunds will be credited back to the original form of payment used at the time of purchase. For purchases made via third parties like PayPal, the refund will be credited back to the account used for paying.
Exchanges
If you would like to exchange an item for a different size, color, or completely different product, please return the original item within 30 days as described in this policy. Once we receive and inspect the return, we will issue your refund. You can then place a new order for the item you would like to exchange.
Unfortunately, we do not offer free exchange shipping at this time. You will need to pay the shipping costs again when you place the new order. We apologize for this inconvenience!
Return Requirements
All returns must meet the following criteria to be accepted and refunded:
- Items are returned within 30 days of original purchase date
- Original receipt or order confirmation is included showing proof of purchase
- Items have not been worn, altered, washed, or damaged in any way
- Beauty products have not been opened or used
- Items are returned in original packaging whenever possible
If any of the above conditions are not met, we reserve the right to refuse the return and issue a partial refund or no refund at all. Please take care to return items in their original condition with tags and packaging included.
Contact Us
If you have any questions about our returns and refunds policy, need help initiating a return, or have any other issues with your order, please contact our Customer Experience team.
Email: [email protected], [email protected]
We have a 30-day return window, but we hope you love everything about your ChicCentral purchase! Our goal is to make you look beautiful and feel confident. Please reach out if we can help improve your experience in any way.